Tenant FAQs

Our Application is available online through the menu link or on the page of the rental you are interested in. Our Application and Rental Policy is available for you to view under the Tenant Resources page.

If you want us to hold a rental for you, we will require a “holding deposit” and a signed Holding Agreement. Once complete, we will hold the unit for up to fourteen days before we expect you to start paying rent and other costs. We can request a longer hold from the Landlord but you should not expect long hold times.

Your deposit is typically two times the monthly rent and is fully refundable. We also have a No-Deposit option! See our Application and Rental Policy for more information.

We only allow co-signers for full-time college students in apartments and additional restrictions apply. Please review our Application and Rental Policy for more information.

Our secure Tenant Portal allows you to set up direct deposit payments for free. We also allow money orders, cashier checks, personal checks, debit or credit cards, and cash payments at a partner location. Fees may apply. Contact the office for more information.

Rent is always due on or before the first day of the month. We provide an additional three days “grace period” to accommodate forgetfulness. On the 5th day of the month, we charge a late fee that will not be waived.

Weekends and holidays do not excuse you from making payment on time. You can always pay early! We also allow online payments 24/7 and we have a drop box at the office so payment can be dropped off at any time of day.

Rent is always due on the 1st day of each month. Wyoming requires us to give you an additional three-day “grace period” in case you are running late. The late fee is charged on the 5th day of the month, even if it’s a weekend or holiday. If you have not paid in full by the 10th day of the month, we begin the eviction process, even if it’s a weekend or holiday.

All maintenance requests should be submitted in writing through the Tenant Portal. This allows us to better track it. You can attach pictures or other documents to assist us.

If the office is closed and you have an emergency, call 307.587.9608 and follow the instructions. Our on-call maintenance coordinate will contact you as quickly as possible.

Moving an animal into the rental without our approval – even if you already have an approved pet – is a violation of the lease and may result in a fine and/or eviction. We do not allow animals to “visit” rentals without prior approval, nor may you “pet sit” for someone even if you already have an approved animal.

Some rentals do not allow pets at all while others have a limit to the number or type of pet. Contact the office to see what is permissible in your rental. If allowed, you will need to submit the animal for pet screening, be approved, and sign the Animal Addendum before you can allow the animal on the property. Approved animals will require a rent increase.

For more information, please contact the office for our detailed Animal Policy.

No. The rent increase is to mitigate the additional risk associated with allowing pets on the property. We spread the fee over the length of your lease for your convenience. Even if the pet is removed, the fee remains in place for the full length of your lease.

The prospective roommate must submit an Application to Rent and pay the associated fee. We will screen the Applicant to the same standard as anyone else. If the application is denied, they cannot move into the property. If approved, the new Tenant will sign the existing Lease Agreement prior to them moving in. There will be a fee associated with any lease modification.

All Tenants must submit a written request to have someone removed from the lease. We will not refund any portion of the security deposit since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit. There will be a fee associated with any lease modification.

Yes. Wyoming law - and your lease - state you are obligated to give access for inspections, maintenance, or to show the rental to a prospective renter or buyer. Our visits may be documented with pictures or video for office use. We are obligated to give you “reasonable” notice but we do not require your permission or presence to enter. We will always try to accommodate your schedule but our staff and contractors have personal lives and aren’t available 24/7.

No. If you wish to remain in the rental, you should sign an extension or renewal. Please note you cannot force a Landlord to continue renting to you when your lease expires.

You are legally obligated to fulfill the term of your Agreement. However, there may be a way to pay an early termination fee, allowing you to leave early and remain in good standing. Contact the office for additional information.

Tenants should give 30 days notice in writing. The simplest method is through the Tenant Portal. Log in, scroll down to your address, and click on it. When the new page opens, you'll see a blue button near the top for "Give Notice". Fill this out and our team will be notified immediately.

For additional information, go to the Tenant Resources page for our Move Out Instructions.

We require professional carpet cleaning because home machines and rentals are not powerful enough to handle the deep cleaning necessary. Rental machines are poorly maintained and often make the carpet worse by depositing odors.

You should not count on your deposit to help cover moving expenses. We require time to inspect the rental, account for any amounts owed by you for unpaid rent, cleaning, or repairs, and then process your payment.

Wyoming law requires us to return the remaining balance within 30 days of lease termination, or within 15 days after receipt of your forwarding address, whichever is later. If there is damage to the rental, the return period may be extended another 30 days.